Solution playbook

Hotels & Resorts

Every room ready. Every check verifiable.

Housekeeping, engineering and food safety run on one evidence trail — from checkout-triggered cleaning to occupancy-aware HVAC and one-click health-department packs.

At a glance
30 min
Checkout → clean triggered
10–20%
Utility saving from setbacks
1 click
Audit & insurer pack
Value

What it changes for hotels & resorts

Missed cleanings stop costing reviews

Recurring housekeeping tasks with photo-verified completion. A room cannot be marked ready without its checklist and photos.

Peak-season failures become planned

Boiler, chiller and HVAC health trends surface before the high season, turning emergency closures into scheduled windows.

Health and brand audits stop surprising you

Kitchen temperatures, sanitation sign-offs and pool chemistry compile continuously instead of being reconstructed.

Statutory certificates never lapse

Fire, Legionella and lift inspections carry expiry alerts and exportable proof for insurers and regulators.

Day-to-day automation

How it automates daily operations

Work is generated from schedules, real-world events or ad-hoc requests, auto-assigned to the right team, and cannot be closed without its evidence.

Scheduled

3 of 5 workflows · Runs on a clock or calendar

Event

2 of 5 workflows · Fires from a real-world trigger

On-demand

0 of 5 workflows · Raised ad hoc by staff or public

Event

Checkout-driven room sequencing

Per checkout, real-time

PMS checkout auto-creates the cleaning task and orders attendants by floor and incoming arrivals.

Event

Occupancy-aware HVAC setback

Per room state change

A room going vacant ends conditioning; recovery is timed to the next check-in so comfort is never compromised.

Scheduled

Kitchen sanitization & temperature log

Daily, per shift

Cold storage and hot-hold temperatures are logged with photos; excursions open a corrective task.

Scheduled

Pool chemistry & water checks

Daily

Chlorine, pH and tank readings are trended; out-of-range values escalate before guests are affected.

Scheduled

Patrols & fire-system checks

Nightly patrols, monthly extinguishers

QR/NFC scans prove each floor was walked and every exit and extinguisher checked.

Incidents & evidence

How incidents and fields are handled

Each incident type carries its own severity, SLA, captured fields and escalation path — with every change logged.

Slip and fall

MediumSLA 4h
  1. Open
  2. Acknowledged
  3. Investigating
  4. Escalated
  5. Resolved

Auto-assigns to duty manager and first-aid; witness and signage fields preserve the liability record.

Location (pool deck, lobby)Wet-floor signage presentWitness statementInjury descriptionScene + guard photo

Fire alarm activation

CriticalSLA 15m
  1. Open
  2. Acknowledged
  3. Investigating
  4. Escalated
  5. Resolved

Escalates to fire marshal and GM within the SLA; panel photo is captured before reset.

Zone / detector IDActivation timeSuppression panel statusEvacuation outcomePanel photo

Legionella / water quality

CriticalSLA 15m
  1. Open
  2. Acknowledged
  3. Investigating
  4. Escalated
  5. Resolved

Opens a remediation work order and blocks the outlet from service until evidence is accepted.

Outlet / tank IDTemperature readingFlush-compliance statusLab resultRemediation photo

Food poisoning complaint

HighSLA 1h
  1. Open
  2. Acknowledged
  3. Investigating
  4. Escalated
  5. Resolved

Pulls the matching temperature window and retention sample, then routes to F&B and health officer.

Guest / roomMeal and timeF&B outletKitchen temp logs for windowRetention sample record
Photo evidenceGPS & locationPresence scanSignature & sign-offEvery field change is logged with before/after values.
Time to value

How soon you see impact

Value compounds as data accumulates. Here is the typical ramp after go-live.

Now
Wk 4
Wk 8
Wk 12
Wk 16

−15–25%

Room turn time

−10–20%

Utility spend (setbacks)

Avoided

Peak-season plant failures

Days → 1 click

Audit pack assembly

Week 1–2

Rooms, assets and housekeeping routes digitised; QR tags live on plant.

Week 4–6

Checkout-triggered cleaning and room-readiness verification running.

Week 8–12

Occupancy setbacks cut utility spend; first audit pack exported.

Week 12–16

Predictive boiler and chiller maintenance ahead of peak season.

Assets we track

Purchase to retirement, per asset

  • HVAC, chillers & boilers
  • Kitchen equipment
  • Lifts & escalators
  • Fire systems
  • Water, pumps & pool plant
  • Generators
Compliance frameworks

Audit-ready, continuously

HACCPNFPA fire codesOSHAADA accessibilityBrand-standard auditsLocal health department

Evidence is captured as work happens and exportable for regulators, insurers and auditors in one click.

FAQ

Common questions

No. It sequences routes and verifies photo evidence; supervisors approve exceptions and quality.

Yes — room-readiness checks compare attendant photos against the brand checklist for beds, amenities and towels.

No cameras in guest areas. Verification uses attendant-submitted photos, and review sentiment is used only for operations.

Book a demo

See your property running live

Bring a floor plan and your compliance obligations. We'll map your hierarchy, generate a week of tasks and show the evidence trail end to end.

  • 30-minute guided walkthrough, no slides
  • Your property types and countries modelled live
  • Free tier immediately after the call