Volunteers stop being a helpdesk
Routine resident queries are deflected by the portal and assistant; only genuine issues reach the committee with an SLA clock.
Solution playbook
Residential Societies & HOA
Professional operations on a volunteer budget.
Committee members stop being a helpdesk. Resident requests route themselves, pumps and lifts move to planned maintenance, and HOA or insurer disputes are answered with evidence.
At a glance
- −40%
- Committee helpdesk hours
- −25%
- Emergency call-outs
- 1 click
- AGM & insurer reports
Value
What it changes for residential societies & hoa
Emergency call-outs become planned visits
Pump runtime and lift fault trends convert expensive midnight breakdowns into scheduled vendor visits.
Disputes answered with a trail, not memory
Every complaint, response and closure is timestamped with who did what — ready for the AGM or an insurer.
Thin budgets, professional standards
Shared teams, task pools and templates give society-scale operations the rigour of a commercial facility.
Day-to-day automation
How it automates daily operations
Work is generated from schedules, real-world events or ad-hoc requests, auto-assigned to the right team, and cannot be closed without its evidence.
Scheduled
5 of 5 workflows · Runs on a clock or calendar
Event
0 of 5 workflows · Fires from a real-world trigger
On-demand
0 of 5 workflows · Raised ad hoc by staff or public
Scheduled
Common-area cleaning
Daily
Lobbies, corridors, stairwells and lifts are scheduled per block with photo-verified completion.
Scheduled
Security patrols
Nightly, per shift
Geotagged QR/NFC rounds cover the perimeter, parking and common facilities.
Scheduled
Water tank cleaning & quality
Monthly / quarterly + continuous
Tank and RO readings are trended; contamination triggers cleaning and lab testing automatically.
Scheduled
Generator testing
Weekly no-load, monthly full-load
Test readings are recorded against the asset so a failing set is caught before an outage.
Scheduled
Pool & pest control
Daily pool, monthly pest
Chemical checks and treatment visits are logged with vendor sign-off and evidence.
Incidents & evidence
How incidents and fields are handled
Each incident type carries its own severity, SLA, captured fields and escalation path — with every change logged.
Fire alarm activation
CriticalSLA 15m- Open
- Acknowledged
- Investigating
- Escalated
- Resolved
Notifies the security desk and committee instantly; extinguisher and hydrant check history is attached.
Building / floor / zoneDetector IDActivation timeEvacuation statusPanel photo
Water leak / pipe burst
HighSLA 1h- Open
- Acknowledged
- Investigating
- Escalated
- Resolved
Links the leak to pump telemetry and meter data, then dispatches the plumber with history.
Location (flat, tank, riser)Pump runtime trendMeter anomaly readingDamage photoRestoration vendor
Lift entrapment
HighSLA 1h- Open
- Acknowledged
- Investigating
- Escalated
- Resolved
Alerts the AMC vendor and committee, and surfaces the lift’s certification status immediately.
Lift IDEntrapment start / endPassenger countMonthly safety-test statusCertificate validity
Pool-related accident
HighSLA 1h- Open
- Acknowledged
- Investigating
- Escalated
- Resolved
Captures chemistry and supervision evidence to protect the association in a claim.
Chemical readings (chlorine, pH)Lifeguard on dutyTimeInjury / witnessSignage state
Photo evidenceGPS & locationPresence scanSignature & sign-offEvery field change is logged with before/after values.
Time to value
How soon you see impact
Value compounds as data accumulates. Here is the typical ramp after go-live.
Now
Wk 4
Wk 8
Wk 12
Wk 16
−30–40%
Committee helpdesk hours
−25–35%
Emergency pump/lift call-outs
Days → 1 click
AGM & insurer report prep
Caught early
Water-quality anomalies
Week 1–2
Blocks, assets and vendor AMCs digitised; resident portal live.
Week 4–6
Complaint deflection and SLA tracking reduce committee load.
Week 8–12
Pump and lift telemetry shifts breakdowns to planned visits.
Week 12+
One-click AGM and insurer packs; water anomalies trended.
Assets we track
Purchase to retirement, per asset
- Water pumps & tanks
- Lifts & service lifts
- Fire systems
- Generators, inverters & UPS
- Security (CCTV, access, intercom)
- Swimming pool plant
Compliance frameworks
Audit-ready, continuously
NFPA / local fire codesHealth dept (water & pool)OSHA (staff)ADA accessibilityLocal building codesHOA / condominium bylaws
Evidence is captured as work happens and exportable for regulators, insurers and auditors in one click.
FAQ
Common questions
No. Committees review exceptions while the system classifies and routes complaints with SLA timers.
Yes — AMC performance and real breakdown counts are tracked against contract promises, with quotation benchmarking.
Used only for service delivery, with no profiling or marketing without consent and no facial recognition by default.
Book a demo
See your property running live
Bring a floor plan and your compliance obligations. We'll map your hierarchy, generate a week of tasks and show the evidence trail end to end.
- 30-minute guided walkthrough, no slides
- Your property types and countries modelled live
- Free tier immediately after the call