Cleaning follows the crowd, not the clock
Deployment is driven by footfall and demand signals, cutting labour hours without visible standards dropping.
Solution playbook
Shopping Malls & Retail
Footfall-ready, tenant-trusted, audit-proof.
Demand-based cleaning, escalator and HVAC reliability, and tenant service with an evidence trail that settles CAM disputes before they escalate.
At a glance
- −25%
- Cleaning labour hours
- −30%
- HVAC / lighting energy
- −60%
- CAM dispute resolution time
Value
What it changes for shopping malls & retail
Escalator and HVAC reliability
Condition data reduces emergency call-outs and keeps tenant comfort inside lease commitments.
Tenant service with a paper trail
Every tenant request, response and closure is timestamped and shared strictly per lease terms.
CAM disputes settled with evidence
Proof of works performed supports common-area maintenance charges and shortens disputes.
Day-to-day automation
How it automates daily operations
Work is generated from schedules, real-world events or ad-hoc requests, auto-assigned to the right team, and cannot be closed without its evidence.
Scheduled
4 of 5 workflows · Runs on a clock or calendar
Event
1 of 5 workflows · Fires from a real-world trigger
On-demand
0 of 5 workflows · Raised ad hoc by staff or public
Scheduled
Common-area & restroom cleaning
High-frequency intervals
Demand-scored dispatch replaces fixed clock rounds across concourses and washrooms.
Scheduled
HVAC, lighting & escalator checks
Daily / monthly
Operational checks daily and safety tests monthly, linked to each unit’s history.
Event
Tenant request intake
On submission
Tenant portal requests become tasks with SLA clocks and photo evidence on closure.
Scheduled
Food-court hygiene checks
Daily
Grease-trap, exhaust and temperature checks per outlet with corrective actions.
Scheduled
Parking & generator checks
Weekly / monthly
Lighting, barriers and payment systems inspected; generators load-tested.
Incidents & evidence
How incidents and fields are handled
Each incident type carries its own severity, SLA, captured fields and escalation path — with every change logged.
Slip / fall on mall floor
HighSLA 1h- Open
- Acknowledged
- Investigating
- Escalated
- Resolved
Creates a housekeeping task with an SLA and preserves signage evidence for liability.
LocationSpill time-to-cleanWet-floor signage stateWeatherWitness statementsScene photos
Escalator entrapment
CriticalSLA 15m- Open
- Acknowledged
- Investigating
- Escalated
- Resolved
Alerts security, the AMC vendor and the duty manager, and attaches the unit’s service record.
Unit IDEntrapment durationInjury statusShutdown timeService history
Food-poisoning complaint
HighSLA 1h- Open
- Acknowledged
- Investigating
- Escalated
- Resolved
Routes to the F&B tenant and health officer with the matching temperature window.
Tenant outletMeal / timeSymptom countKitchen temp logsGrease-trap status
Power outage
HighSLA 1h- Open
- Acknowledged
- Investigating
- Escalated
- Resolved
Notifies tenants and control room, and logs generator start and restoration times.
Affected zonesGenerator start timeTenant impact countEvacuation status
Photo evidenceGPS & locationPresence scanSignature & sign-offEvery field change is logged with before/after values.
Time to value
How soon you see impact
Value compounds as data accumulates. Here is the typical ramp after go-live.
Now
Wk 4
Wk 8
Wk 12
Wk 16
−15–25%
Cleaning labour hours
−15–30%
HVAC / lighting energy
−20–35%
Escalator emergency call-outs
−40–60%
CAM dispute resolution
Week 1–2
Zones, units and tenant outlets digitised; tenant portal live.
Week 4–6
Demand-based cleaning and tenant SLA tracking running.
Week 8–12
Energy and labour savings measurable; CAM evidence available.
Week 12+
Escalator and HVAC maintenance shifts to planned.
Assets we track
Purchase to retirement, per asset
- HVAC, RTUs & cooling towers
- Escalators & lifts
- Fire systems
- Parking structure
- Food-court exhaust & grease traps
- Generators
Compliance frameworks
Audit-ready, continuously
NFPA fire codesHealth dept (food courts)OSHAADA accessibilityLocal building codesTenant lease / CAM compliance
Evidence is captured as work happens and exportable for regulators, insurers and auditors in one click.
FAQ
Common questions
No. Only infrastructure checks via existing security systems — no behavioural tracking or facial recognition.
Shared strictly per lease terms, to support lease enforcement and improvement.
No. Incidents auto-triage to housekeeping, first-aid or security with drafted escalations; staff act.
Book a demo
See your property running live
Bring a floor plan and your compliance obligations. We'll map your hierarchy, generate a week of tasks and show the evidence trail end to end.
- 30-minute guided walkthrough, no slides
- Your property types and countries modelled live
- Free tier immediately after the call